Return & Refund

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If you encounter a problem that need to return the product to us, please read the following guidelines.

  

30-Day Money-Back Guarantee

You can get a full refund when you return your undamaged item(s) within 30 days.

When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. Once we accept your return request, our customer service will arrange a courier to pick up the item for free. Otherwise, the cost of the return shipment arranged by yourself will be at your expense.

For faster assistance with a return or exchange claim, please email us with your order number, contact information, photos, and videos concerning the damages or flaws(if applicable). Please keep all items and packaging materials until your claim is resolved.

Before return, please contact us for return details and correct return address. After that, you can send us an email to inform us. Besides, if you return the item(s) for personal reasons, the return freight is at your expense.

Please note that products must be returned in the original packaging and will not affect the second sale. Once the item arrives back at the warehouse for inspection, the refund process will begin.

 

Hassle-Free Exchange

A hassle-free exchange is ready if it is in stock. You can exchange your item(s) within 24 hours you placed the order and before your package was shipped out. If your package has been shipped out, we will not accept your replacement request, but you can refuse to accept the package after it arrives.

                                                                

Cancellation

For canceling an order which has not been processed, please contact us as soon as possible. Orders whose parcels have already been processed can not be canceled.

 

Missing item(s), wrong item(s) or incorrect package sent

If there is an item missing, we will resend the missing item/accessory for free .

If we have shipped the wrong item, we will either refund you in full or resend the correct item (if in stock).Povison will reimburse you for the return shipping fee when we receive the returned item(s).

 

Returnable Items

Items that can be returned/refunded within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or stained upon arrival.

2. Items received in the incorrect size/color.

3. Unused and ndamaged item(s) that have not met your expectations within 30 days of receiving.

4. Items in original package.

 

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days guarantee time-frame.

2. Items without the original packaging.

3. Items marked “Non-Returnable” on the sale page and those clearance items.

4. Items you have already assembled.

5. Small cuts, scratches or damage during the cleaning process-damaged  caused by the incorrect installation of a product.

6. Cracks during the random displacement of the items.

7. Items kept in contact to direct sunlight and water, resulting in decaying of wood.

8. For sanitary reasons,bedding accessories such as linens,pillows,mattress pads,rugs,etc. Are non-returnable.

 

Online Customer Support

If you have any questions or concerns,please feel free to contact us at supportingcenter@povison.com.

 

*Povison reserves the right to explain the terms of the Return & Exchange Policies.