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POVISON Warranty
Warranty Policy
Section 1 - Basic Warranty Terms
Furniture [For tables & desks, cabinets, stools & chairs, sofas, furniture
sets, shelves & racks, and beds]
-One-year limited on the materials, workmanship and the functioning of
electronic components.
-Note that issues with the fabrics, seat cushions, and leather covers are
not covered in this warranty, but can be replaced at minimal cost as long as
the original cover is still available.
Lighting [For ceiling and pendant lights, and chandeliers]
-One-year limited on the materials, functionality, decorative components and
workmanship.
Pet Category
-One-year limited on the materials, functionality and workmanship.
Home Decoration
-One-year limited on the materials, functionality and workmanship.
Section 2 - Warranty Agreement and Restrictions
POVISON.com
warrants the products sold by
POVISON.com
shall be free from defects in material, workmanship and function under
Normal Use on the warranty period outlined in Warranty Terms from the
original date of receipt. "Normal Use" means in strict accordance with the
installation, operation and maintenance manual.
If any of the warranted products are found by
POVISON.com
to be defective in normal use, such products will, at POVISON.com's option,
be replaced, repaired or made appropriate adjustment at
POVISON.com
's cost. The parties hereto expressly agree that Original Purchaser's sole
and exclusive remedy against
POVISON.com
shall be on the repair, replacement or refund of defective products as
provided herein. This warranty does not cover labor or other costs or
expenses to remove or install any defective, repaired or replaced product.
In no event shall the liability of
POVISON.com
exceed the purchase price of the product.
This limited warranty DOES NOT cover any loss and/or damage due to:
Misuse or unusual use
Mishandling
Accident
Neglect
Acts of God. Relate to events outside human control, like flash floods,
earthquakes, or other natural disasters.
Improper installation
Improper maintenance and care. Using abrasive cleaners such as powders,
bleach, ammonia, alcohol, or chlorine, or steel wool, or wire brushes,
as these will damage and wear down the finish. Significant product
exposure to chemicals, harsh cleaners and harsh outdoor environment will
void any and all warranties on finishes and material.
Modification (including but not limited to use of unauthorized parts or
attachments), or adjustment or repair. This warranty only applies when
all components have been provided by
POVISON.com
. Substituting another manufacturer's product and/or components will
render the warranty completely void.
Normal wear and tear from daily use. For example, gloss reduction,
scratching, staining and alkaline etching of finishes over time, due to
use, cleaning practices or water or atmospheric conditions, are not
manufacturing defects but are indicative of normal wear and tear.
This warranty extends to the original purchaser, and is not transferable
whether to heirs, subsequent owners, or otherwise. No affirmation of
POVISON.com
, by words or action, other than as set forth herein shall constitute a
warranty.
If you believe that you have a warranty claim, contact
POVISON.com
. Please be sure to provide all pertinent information regarding your claim,
including a copy of your original order confirmation, confirm the item
number & Qty of the defective item(s), a complete description of the
problem, provide pictures or video evidence clearly showing the problem.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED INCLUDING THOSE OF MERCHANTABILITY, FITNESS ON ANY PARTICULAR
PURPOSE OR INFRINGEMENT. BUYER SHALL IN NO EVENT BE ENTITLED TO, AND
POVISON.com
SHALL NOT BE LIABLE ON, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, TO LOSS OF PROFT,
PROMOTIONAL AND/OR MANUFACTUTING EXPENSES, OVERHEAD, INJURY TO REPUTATION
AND/OR LOSS OF CUSTOMERS.
Have a question? We're here to help
EST 10 am - 5.30 pm
supportingcenter@povison.com
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