Shipping Delivery-POVISON

What If My Order Shows as Delivered but Not Received?

There are a few steps you can take, preferably within 24 hours after your item shows as delivered:

1. Confirm your shipping address.

2. Check all entrances to your home, and check if someone else from your household or a neighbor accepted the package.

3. Contact the carrier with your tracking number for assistance.

If it has been 24 hours or more since the delivery notification and you still haven't received the product, please contact our support center and provide the order number for assistance.

What Should I Do If I Receive a Damaged Item?

1. Upon receipt, please kindly write the word "damaged" on the proof of delivery (for freight shipping), inspect your purchase, and notify us of any missing parts, faults, damage, or incorrect items immediately.

2. Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product, such as LED lights not working or damage to furniture after opening. Please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging, and the labels on the outside will allow us to greatly speed up the process for you.

3. All product issue inquiries should be reported to us within 14 days of receipt along with the three types of pictures mentioned above. Otherwise, after-sales inquiries after 14 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

4. Please note that we do not cover the repair fee if unauthorized handyman services were hired.

How Do I Estimate the Delivery Date?

Pre-Order: You can find the Estimated Delivery Date information after you enter your ZIP code on each product page.

Post-Order: Visit My Account - My Orders for the up-to-date order status. We will send you a shipment notification email with tracking information once we have shipped your order.

Please note: Deliveries are not typically made on weekends or on holidays.

We are not able to guarantee exact delivery dates for our orders. However, we do provide delivery estimates based on stock levels and anticipated shipping routes. This information is updated in real time and can be found on the product page.

For our larger items, which are shipped by a freight shipping company, you'll have the opportunity to schedule your delivery with the freight shipping company. They will be in touch to schedule an appointment as soon as your order is ready to ship.

To access your most up-to-date estimated delivery time, you can follow the steps below, which will reflect the most recent information we have on hand. Please note that we are unable to provide expedited shipping on any orders.

1. Click the membership button on the top right of the page to track and manage your order.

2. Fill in your order number and email address and click "Continue" to track your delivery status.

3. Click the "track order" button to view package(s) delivery details.

4. Click on each package to track its delivery separately.

Please note that:

Your ordered item may contain multiple packages, with one tracking number per package.

The name of the package is part of the item in general and may not match the full official item name exactly.

What Countries or Regions Do You Ship to?

Regions currently available for shipping are listed below. You can switch to the corresponding country or directly click the links below:

United States: www.povison.com

Canada: ca.povison.com

United Kingdom: uk.povison.com

Australia: au.povison.com

Austria: de.povison.com

Belgium: de.povison.com

Netherlands: de.povison.com

Luxembourg: de.povison.com

France: fr.povison.com

Italy: it.povison.com

Germany: de.povison.com

Czech Republic: de.povison.com

What Should I Do If There Is a Serious Delay with My Shipment?

Please contact both the carrier and our customer service to investigate. If it is confirmed that there is an exception (i.e., the package is lost) or that the delay is expected to last for a considerable time, we will arrange a reshipment or refund according to your preference.

Our team is doing our best to accurately project the timelines for all orders. We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders.

Restrictions / Limitations

United States: Purchasing and shipping are available only within the 48 contiguous United States and Washington, DC.

Canada: most areas. Please input your ZIP on the product page to check.

However, we are unable to ship to PO Boxes, APO/FPO military addresses, DPO (Diplomatic Post Office) destinations, or freight forwarders. If a PO Box or APO/FPO/DPO address is provided, we will contact you for confirmation, which will delay shipment of the order.

Shipping FAQs

How Long Until My Order Ships?

We usually ship all orders within 1-2 business days of confirmed payment. The actual order processing time is subject to the instructions on each product page.

What Shipping Carrier Do You Use?

We partner with major shipping companies like UPS, FedEx, Metropolitan, and freight shipping companies to offer the fastest, safest, and most reliable delivery service possible.

Do You Ship to PO Boxes or APO/FPO Military Addresses?

We are sorry that we are unable to ship to PO Boxes or APO/FPO military addresses, so customers need to provide a street address. If a PO Box or APO/FPO military address is provided, we will contact you for confirmation, which will delay shipment of the order.

How Do I Track the Package?

Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.

You can track your package through the steps below.

1. Click the membership button on the top right of the page to track and manage your order.

2. Fill in your order number and email address and click "Continue" to track your delivery status.

3. Click the "track order" button to view package(s) delivery details.

4. Click on each package to track its delivery separately.

Please note that:

Your ordered item may contain multiple packages, with one tracking number per package.

No worries, the name of the package is part of the item in general and may not match the full official item name exactly.

Do You Ship to Multiple Shipping Addresses?

You can only specify one address per order on POVISON.com.

If you're buying several items and want to designate those items to be sent to different addresses (for example, you want to buy an item for yourself and an item to be shipped to a friend as a gift), you will need to purchase the items separately.