Thank you for accessing the website ("Site") of POVISON (all references to “us”
and “our" refer to POVISON). We respect your privacy and want you to know about
the policies we have in place to collect, use, process, share, and protect your
personal information. By interacting with POVISON through our websites, mobile
application(s), products, and services, you consent to the use of information
that is collected or submitted as described in this privacy policy.
This Privacy Policy explains:
* Types of information POVISON Collected
* How does POVISON use cookies and other technology to collect information?
* How does POVISON process your personal information?
* How does POVISON secure information collected about me?
* What choices do I have regarding POVISON collection of my information?
* Are children allowed to use POVISON?
* How does POVISON use and disclose information collected from me offline?
* Where can I find updates to this policy?
* How to contact us?
This Privacy Policy applies only to this website /mobile application(s) and does
not necessarily apply to personal information we collect from you offline.
Please see the section on Offline Collection, Use & Disclosure of Information
details. We are not responsible for the content or privacy practices on any
website other than to which we links or that links to us.
Types of information we collected
We collect the following categories of information in order to provide products
and services to you, to communicate with you, to enhance our products, services
and operations, and for other operational, legal and compliance purposes:
-Identifiers, such as name, phone number, email address, credit card number, or
other similar identifiers.
-Identifiers (Online), such as Internet URL, Internet service provider,
date/time stamp, device model, unique device identifiers and other online
identifiers.
-Customer Account Details/Commercial information, such as products or services
you purchased or considered purchasing.
-Geolocation data, such as the location of your device or compute, shipping and
billing address(es), your city, your country of residence/your organization's
country of operation.
-Age, gender, or other protected classifications .
-Other personal information, if it identifies, relates and can be reasonably
associated with or linked to you.
Why we collect your information?
We collect information from users in several different ways, with the goal of
providing an efficient, meaningful, and customized shopping experience. For
example, we can use your personal information to:
* Record and quickly bring up information you've given previously
* Help you quickly find information, products, and services
* Create content that is relevant to you
* Alert you of our new information, products, and services
Registration and Ordering:
In order to use certain parts of this Site/Application or order products, all
customers must fill out an online registration form with personal information,
including but not limited to, your name, gender, shipping and billing
address(es), phone number, email address, and credit card number. In addition,
we may ask for your country of residence and/or your organization's country of
operation, so that we can comply with applicable laws and regulations. This
information is used for billing, order processing and internal marketing as well
as to communicate with you about your order and our site.
Email Addresses:
Several locations on the Site/Application allow you to enter your email address
for purposes including but not limited to: registering for free promotional
notices, requesting notification when new brands or product styles arrive, or
signing up for our email newsletter. In addition, any participation in
promotional contests organized by POVISON is completely voluntary and requires
disclosure of contact information needed to notify winners and award prizes. We
may post the names and cities of contest winners on our Site/Application.
Log Files:
Like most websites, the Site server automatically recognizes the Internet URL
from which you access this Site/Application. We may also log your Internet
protocol (IP) address, Internet service provider, and date/time stamp for system
administration, order verification, internal marketing and system
troubleshooting purposes. (An IP address may indicate the location of your
computer on the Internet.)
Product Reviews: We ask for an email address and location along with the
submission of all product reviews. Your email address will be kept private, but
your location will be visible to other users. All other personal information
that you choose to submit as part of the review will be available to other
visitors to the Site/Application.
How does POVISON use cookies and other technology to collect information?
Cookies are small pieces of information that your Internet browser stores as
text files on your computer's hard drive. Most browsers accept cookies by
default, but setting your browser to refuse cookies or remove them from your
hard drive will prevent you from using parts of this Site/Application. POVISON
uses cookies to
* speed up navigation
* track site usage
* recognize users and user access privileges
* enable selection and purchase products on this Site/Application record your
browsing activity and purchases
This Site's/Application's cookies do not and cannot infiltrate a user's hard
drive to gather any confidential information.
This Site/Application also uses web beacons (also known as clear GIF technology
or "action tags") to:
* help deliver cookies
* track views of a web page
Any electronic image on the Site/Application, such as an ad banner, can function
as a web beacon. We may use content or ads from third-party advertising
companies that may use cookies and web beacons to measure web page visits or
amount of products purchased.
Any information these third parties collect via cookies and web beacons is not
linked to any personal information we collect.
How does POVISON use your personal information?
Internal Use: We use your personal information to process your order and provide
you with customer service. We may use your personal information internally to
collect general information about visitors to this Site/Application, improve our
content and layout, improve our outreach, and market our services and products.
Communication with You:
We will use your personal information to communicate with you about POVISON and
your orders. All customers must provide an email address to allow communication
with us regarding orders placed. We may send you a confirmation email after you
register with us as well as service-related announcements as necessary
(for example, temporary suspension of service for maintenance.) You may also
submit your email address to request notification when we receive a new brand,
product style or product, or to sign up for our email newsletter and special
offers. You can unsubscribe or opt out of future emails at any time (see the Opt
Out/Corrections section below for more details).
Does POVISON share your personal information?
We sell merchandise, not information — We do not sell, rent, trade, license, or
otherwise disclose your personal or financial information to anyone, except in
the following specific situations:
Third-party service providers:
Like most online retailers, we sometimes use third-party service providers to
perform specific functions on our behalf. Any information disclosed to them is
solely to help in their provision of service. For example, we provide your name,
shipping address, email and phone number to partners such as DHL and UPS in
order to guarantee delivery of your orders, and we may use relevant customer
information in order to monitor the quality of the third party's service.
Similarly, we must provide your credit card number to financial services
organizations such as credit card processors and issuers in order to process
payments. We protect all submissions of your credit card number for
authorization with state-of-the-art data encryption. (More in the Data Security
section.)
Legal requirement to disclose information: We may be required to disclose
information if subpoenaed, served with a court order or requested by
law-enforcement officials conducting investigations, or if we are otherwise
required by law to disclose such information. We will also release personal
information when necessary to protect our legal rights or enforce our Terms of
Use and other agreements. For example, we may share information to reduce the
risk of fraud, or to prevent fraud by users who attempt fraud or other illegal
activity on our Site/Application.
Merger and/or sale of assets:
We do not normally sell, trade or rent personal information to other companies
in the course of our business. However, it is possible that we might acquire,
merge with or be acquired by another company, or that we might dispose of some
or all of our assets, in which case your personal information could be disclosed
to another company, subject to the Privacy Notice in effect.
Non-personally identifiable information: We may share information that does not
identify you or any user, such as the number of daily visitors to a particular
page, or the size of an order placed on a certain date, with third parties such
as advertising partners.
How does POVISON secure information collected about me?
This Site incorporates physical, electronic, and administrative procedures to
safeguard the confidentiality of your personal information, such as:
* Safeguarding all financial transactions done through this Site/Application
with Secure Sockets Layer ("SSL") encryption
* Granting only employees who are providing a specific service access to your
personal information
* Working only with third-party service providers who we believe adequately
secure all computer hardware.
While our business is designed with safeguarding your personal information in
mind, please remember that 100% security does not presently exist anywhere,
online or offline.
What choices do I have regarding POVISON collection of my information?
When required by law, you may request to exercise your privacy rights including
access, delete or restrict certain use or sharing of your personal information.
For your protection, we may need to verify your identity before fulfilling
certain requests.
You can choose to:
* Access, correct or update your personal information
* Stop receiving mail to your email address
* Disable your account to prevent any future purchases through that account
* Close your account and delete your personal information
To access, correct or update your personal information, log in to My Account and
submit a request through the online Customer Service, or email us at
supportingcenter@povison.com
.
To unsubscribe from emails you receive from POVISON, follow the unsubscribe link
at the bottom of the email and select the option appropriate for you.
To delete your information, You have the right to request that we delete certain
personal information we have collected from you. If you wish to do any of these
things, please email us at
supportingcenter@povison.com
.
Close Your POVISON Account
You can submit a request for us to permanently close your POVISON account and
delete your data.
Once your account is closed, you'll be unable to access all products and
services associated with your account within all devices (including PC, mobile
and App).
For example: account information, wish list, comment, coupon,subscription,
order history, return and refund.
Before closing your account, please do not hesitate to contact us. We don't want
to see you go, and will make every effort to solve any problems you may
encounter.
What you need to know about closing your account:
When you submit the request to close your account, our customer service will
contact you within 48 hours via e-mail to confirm the reason for closing, the
historical order and after-sales record information of your current account. You
are required to respond within 5 days to complete the verification process.
Generally, it takes 30 working days to close an account from the date we
received the request. However, if you have ongoing orders before submitting your
request, we recommend that you close your account after the order is completed.
If there is no problem, and there is no unfinished history of orders and
after-sales records, we will permanently close your account and data within 30
working days. Please be advised that POVISON is legally required or entitled to
retain some types of information.
Please note that account closure is a permanent action, and once your account is
closed, it will no longer be available to you and can not restore. If you decide
later to start ordering from us again, or if you would like to use our products
and services that require an account, you need to create a new account.
Email marketing
: If you agree to receive, we will send you marketing communications via email
to keep you informed of our latest products, promotions and other information
which you might be interest to.
According to applicable laws, if you have purchased a product from us and have
not unsubscribed, we will send you marketing communications via email
continuously.
You can stop receiving direct marketing message from us at any time through
clicking here or contacting us at
supportingcenter@povison.com
. To stop direct marketing messages, you can also click the "Unsubscribe" in any
marketing email you receive from us. Once you request, we will update your
profile to ensure that you do not receive any further marketing message.
Please note that it may take up to 48 hours to process your request and update
our systems. Note that if you request to stop receive direct marketing message,
we will continue to send you administrative and service communications (such as
order updates and other important or transactional information).
Please note that you use multiple name or e-mail address when communicating with
POVISON or using the site of App, you may continue to receive communications
with any names or email addresses not specified in your opt-out request.
Are children allowed to use POVISON?
We respect children's privacy. We do not knowingly or intentionally collect
personal information from children under age 13 without the consent of the
child's parent or guardian. Elsewhere on this Site/Application, you have
represented and warranted that you are either 18 years of age or are using the
Site/Application with the supervision of a parent or guardian.
If you are under the age of 13, please do not submit any personal information to
us, and rely on a parent or guardian to assist you when using the
Site/Application.
How does POVISON use and disclose information collected from me offline?
As POVISON collects most information through our Site/Application, this Privacy
Policy applies only to online collection of personal information.
We also protect all personal information that is collected from you offline,
such as through phone calls. If we contact you by telephone regarding an order
or payment, we will ask only for the personal information needed to place your
order or resolve your issue. When we need to store information related to an
order, we enter it into our database through SSL encryption (See the Data
Security section above for more information).
This Policy does not attempt to cover all possible offline methods of collecting
or using personal information, however, we will treat any offline collection,
use, or disclosure of personal information in a manner consistent with our
online practices.