Delivery times vary depending on your location, shipping method, and product availability. Please enter your ZIP code on the product page to view the expected delivery timeframe for your area.

Once your order ships, you will receive a Shipping Confirmation email containing the tracking number and carrier information. You can visit the carrier's website and use the tracking number to check the delivery status. You may also track your order through your account on our website. Simply click here and enter your order details.

All products purchased on the POVISON official website enjoy free shipping (White Glove Delivery is charged separately).

Orders may arrive in one shipment or multiple packages depending on the size of the item, warehouse location, and shipping arrangements. If you have questions about your order status, please contact our customer support team for assistance.

We accept the following payment methods:

You can find detailed product information on the product page , including images, specifications, materials, and care instructions. Please refer to the "Specification" and "Material & Care" sections located on the right side of the page.

If you need further assistance, you can also contact our online customer support through the chat icon located at the bottom right corner of the website or email us at supportingcenter@povison.com .

We recommend checking the product dimensions listed on the product page and comparing them with the measurements of your space before placing an order.

Many product pages also include lifestyle images and detailed size information to help you better understand the scale of the furniture. If you are unsure, our customer support team will be happy to assist you.

Many of our products are delivered fully assembled or with minimal assembly required . You may simply unpack the item and complete a few basic steps. Installation instructions can be found in the Assembly Guide located in the Specification section on the product page.

If you prefer a more convenient experience, you can choose our White Glove Delivery service, which includes in-home delivery and professional assembly .

We accept returns and exchanges of eligible items in new and unused condition with the original packaging within 30 days of receipt.

Please contact us at supportingcenter@povison.com before returning any items, as returns cannot be processed without prior authorization.

For more details, please refer to our Return & Exchange Policy .

All furniture products come with a Up to 5-Year Free Warranty from the date of delivery. For more details, please refer to our Warranty Policy .

Yes. Our U.S. Flagship Store is now open at 500 N La Brea Ave, Los Angeles, CA 90036 . You may also reach us at +1 323-879-9169 . You are welcome to visit us in person, experience our furniture firsthand, and place orders directly for your home.

We also occasionally host design events and showroom exhibitions throughout the year. Please follow our official channels for the latest updates on upcoming events. You can also click here to view highlights from our past showroom exhibitions.

You can contact our customer support team through the following channels:
Email: supportingcenter@povison.com
Phone: (+1) 669-208-1888
WhatsApp: +1 (949) 385-6433
EST: 10 am - 5.30 pm