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Returns & Exchanges Policy
At POVISON, we value the quality of every product and your shopping experience. Depending on the applicable return or exchange conditions, eligible products may be returned or exchanged by contacting us at supportingcenter@povison.com within the applicable period, which will not exceed 30 days from the date of delivery.
If a product has a quality issue, is damaged in transit, is incorrect or missing, or has missing parts, please contact our Customer Service team as soon as possible after delivery. All return requests require valid proof of purchase and prior confirmation from POVISON Customer Service.
Damaged on Arrival or Defective Product
Submission Window: ≤7 Days from delivery
What To Do:
- Inspect the product immediately before the delivery personnel leave
- If damaged at delivery, you may refuse delivery and note “Damaged upon arrival” on the carrier’s record
- Email supportingcenter@povison.com with proof of purchase, a brief description, full-view and close-up photos/videos, and photos of outer packaging and labels
What We Offer: POVISON will verify the issue and provide the most appropriate solution based on the nature and severity of the issue
Any Cost: Once confirmed as a product quality issue or transit damage, the customer will not be responsible for repair, reshipment, or return costs
Incorrect Item, Missing Item, or Missing Parts
Change of Mind or Other Personal Reasons
Important Return Exceptions
1. POVISON.com is not liable for any labor costs or project delays resulting from incorrect or delayed shipments.
We recommend verifying product details and availability before scheduling any third-party services.
2. The following items are non-returnable:
- Clearance or final sale items
- Customized or made-to-order products
- Items purchased offline or not listed on our website
- Items labeled as “Non-Returnable” on their product pages
- Items that have been assembled, disassembled, or used
FAQs
1. How Soon Will I Receive My Refund?
Payment Method | When to initiate a refund? | When will I receive my refund? |
|---|---|---|
PayPal | Once we receive and inspect your return, we’ll issue your refund within 5-7 business days to your original payment method. | For PayPal payments, the refund will typically appear in your PayPal account immediately after it is processed. |
Credit Card (including: Apple Pay, Google Pay, Affirm, etc.) | For credit cards or other methods, please note that it may take additional time for your bank or credit card provider to reflect the refund on your statement. |
2. Why Do We Charge a Return Shipping Fee?
We charge a return shipping fee for non-defective returns to help cover the costs of handling, inspection, repackaging, and restocking inventory. This allows us to continue offering quality service and fair pricing while ensuring returned items are properly processed and re-shelved.
We apply a return shipping fee of 20% of the original product price for returns due to customer preferences. If applicable, a $59 repackaging fee will also be deducted if the original packaging is missing.
Please refer to the example below for clarity:
Item | Amount (USD) |
|---|---|
Original Product Price | $500 |
Return Shipping Fee (20%) | -$100 |
Repackaging Fee (if applied) | -$59 |
Final Refund Amount | $341 |
3. Why Should I Keep the Original Packaging?
Our packaging is tailored carefully to each product to ensure safe transit. Returning products without the original packaging increases the risk of damage during transit, which can affect refund eligibility. We recommend keeping all packaging to ensure a smooth return process and protect your refund eligibility. This helps protect your purchase and avoid unnecessary issues.
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