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Placing Orders
Would My Order be Delivered Together?
Usually, your order will be shipped in separate parcels.
Is There a Showroom to Visit?
POVISON.com mainly engage in online shopping business. But we know how important it is for offline experience, and we are working on it! Please stay tuned.
How to Check My Order Status?
You can check your order status by following steps below:
1. Sign into your account by clicking the membership button on the top right corner of any page.
2. You will then be able to view all your orders and their current status by clicking ‘All Orders’ under ‘My Orders’ on the left navigation menu.
If you don’t have a POVISON account ,you'll get an email when your order is confirmed or shipped. If you want to check what's going on, you can click ‘Track Order' after clicking the membership button on the top right corner, then input the order number and the registered email address to view more details.
How Do I Know If You've Received My Order?
If you have placed an order, you will be sent a confirmation email to the email address provided. Included will be an order number - this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. What's more, if you have a POVISON account, you can check the status of your order under the My Orders section of your account profile. If you do not receive an email within 24 hours, first check whether your email address is correct and then your junk mail or contact our customer service.
Can I Change My Shipping Address After Placing an Order?
Carefully review your shipping information for accuracy before submitting your order. Once an order is placed, shipping address cannot be changed online.
Please contact Customer Service as quickly as possible to check the feasibility to make changes. As it depends on whether the order has been shipped or not, as well the carrier's service. Some carriers offer address change service by charging additional fee. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to check the feasibility. Note that country cannot be changed, success or not depends on carriers, additional address change fee will be at customer's expense.
If unfortunately, the carrier who delivers your order doesn't offer address change service, please manage to receive your order at the original shipping address or directly contact the carrier to seek assistance. If the address is totally invalid, package may be destroyed or returned to sender. In this situation, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.
Changes are not guaranteed until you receive a confirmation from our customer service.
How to Specify My Special Request about an Order?
Please contact our customer service to check the feasibility before placing the order. If it is feasible, our customer service representative will guide you to place the order accordingly.
If you have already placed the order but have special requirements, please also contact our customer service to check the feasibility. If it is feasible, we will make an arrangement. If not, you also have the right to modify or cancel your order for a full refund before the order is shipped.
How Secure is Your Site?
This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. More importantly, all user information, is further protected by a multilayer firewall-based security system.
How Do I Change or Cancel My Order?
Carefully review your order information for accuracy before submitting your order. Once an order is placed, if you want to change product or cancel. When you need, first, please check the status of your order.
Processing: Please contact Customer Service as quickly as possible to cancel or change product. Completed: It can no longer be changed or canceled, you may return it following our Returns, Refund & Replacement policy if it meets returnable conditions.
Please note that customized items and furniture items can only be canceled within 24 hours after payment confirmation. In addition, change products only can be arranged before your original order is shipped. Some products cannot be changed, please contact customer service for any further questions. If a delivery is refused for any reason without POVISON’s consent, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.
Changes or Cancellations are not guaranteed until you receive a confirmation from our customer service.