By Charles 
If your furniture arrives damaged, document the issue immediately, keep the packaging, and contact the retailer or carrier according to the current damage claim process. Do not discard boxes, foam, labels, or delivery paperwork until the case is resolved.
Start by inspecting the item as soon as possible. Look for visible damage on the packaging, corners, legs, upholstery, glass, stone surfaces, drawers, and hardware. Take clear photos of the outside packaging, shipping label, damaged area, and full item. If the carrier asks for a delivery note or signature, follow the current instructions and record visible concerns when allowed.
Important steps:
- Photograph everything: Include close-ups and wide shots.
- Keep packaging: Claims often require proof of how the item arrived.
- Contact support quickly: Use the order number and attach photos.
- Avoid repair attempts: Do not modify, glue, repaint, or discard parts before receiving instructions.
The resolution may depend on the type of damage, item condition, shipping method, and retailer policy. Possible outcomes can include replacement parts, repair guidance, exchange, refund, or carrier claim support, but the exact option is policy-specific.
For large furniture, do not move the item more than necessary if moving it could worsen the damage.
If only the packaging is damaged, still photograph it before opening, since exterior damage can help explain interior problems if they appear.
For POVISON, inspect items such as dining tables and storage cabinets promptly after delivery.
