We strive to provide a smooth shopping experience. If you're not completely satisfied with your purchase, you can return or exchange the item under the following conditions. Please retain the original packaging， fillers and ensure the item is unused and unassembled.
30-Day Return Policy
General Return
-Initiate a return within 30 days of receipt.
-Item must be:
- In brand-new condition
- Uninstalled and/or non-assembled
- Unused with no pieces missing
- With original tags and complete original packaging
-Return shipping costs are at your expense unless the item has a quality issue.
*For more reasons to keep the original packaging, Refunds & Replacements’ page .
Non-Returnable Items
- Items without original packaging, fillers and the crate/wooden box.
- Clearance items
- Customized items
- Offline purchases
- Items marked ‘Non-Returnable’
- Assembled or disassembled products
Before You Start a General Return
- Keep all original packaging and materials.
- Take a full view picture of the product and its original packaging for eligibility assessment.
Faulty or Damaged Products
- Report any issues within 48 hours of receipt.
- Include photos or a video to demonstrate the problem.
- Email to ‘supportingcenter@povison.com’.
Additional Terms
- Undeliverable and Refused Packages may incur additional fees (e.g. fail to deliver due to packaging size limitations, or COI (Certificate of Insurance) restrictions to apartment building, or unable to contact the customer during delivery, etc).
- Damaged items should be reported within 48 hours of receipt.
How to Return an Item?
- Email `supportingcenter@povison.com` with your order ID and details, photos/videos showing the package and item.
- Wait for our product expert to evaluate your return and return cost.
- Once confirmed, we'll send you a return label.
- Ship the package back to us for processing.
Refund Policy
- Receive a notification within 5 working days after we receive your item(s).
- Refunds are issued to the original payment method.
*For credit card payments, please allow up to one billing cycle for your account to be credited.
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For more information, Refunds & Replacements’ page .
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