Returns & Refunds

Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. If you insist to cancel an order or return an item, you need to pay for the relevant administrative fee according to the following circumstances:

In the case of a stocked product, which has not been dispatched yet, you will be refunded in full for the value of the product less an administrative fee including restocking cost, i.e. USD50 for each delivery.

When your ordered item is about to be dispatched or already on the way to you, we would try to cancel the shipment for you, but it may be failed. If so, you could reject the delivery (please DO NOT open the package upon receipt) or keep it if you've changed your mind. If you reject it, you will forfeit a shipping & processing fee to cover Povison's administrative costs and shipment expense in the following situation:
a) Courier, USD50for each package/one-way, total of USD100or
b) Truck Delivery, USD300for each delivery/one-way, total of USD600.

In the case of a delivered item, you can only return it if the item is in its original package and condition. You can either initiate the shipping to send it back or contact us to arrange for you, service fee would be charged. Upon the receipt of item and checking it in good condition by our warehouse, you will be refunded in full for the value of the product minus a shipping & processing fees to cover Povison's administrative costs and expenses in the following situation:
a) Courier, USD50for each package/one-way, total of USD100(USD50, if you sent it back to us), or
b) Truck Delivery, USD300for each delivery/one-way, total of USD600(USD300, if you sent it back to us).

However, there are few circumstances that the item cannot be returned:

(a) Personalized items

(b) Items you have already assembled

(d) Open Box Items

Damages

If any damages or manufacturing defects are reported within 14 days of delivery, we will make it right.