COVID-19 Response

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A Note From Our Founder

At Povison, we pride ourselves on delivering service that's reliable, affordable, and communicative. We have been always concerned a lot about you — our customers, our staff, and our greater communities. We are doing our utmost to reduce the transmission of COVID- 19 and we take your health and safety as our top priorities and the core of every decision we make.

We have joint efforts to help ensure the health and safety of our customers, our team, and the community with updated COVID-19 measures.

(1) We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC).

(2) Across all of our facilities and delivery operations, we have increased our daily cleaning routines, including more frequent handwashing, use of sanitizer, and cleaning of equipment.

(3) Our customer service team is available to answer any questions about your experience, work with you on the best delivery option, and provide more information on the many precautions we’re taking to protect your health and safety.

We are equally committed to taking care of our employees.

(1) We are providing increased pay for hourly employees in our fulfillment centers and home-delivery operations through a pay premium for their hard work and dedication in these unprecedented times.

(2) We are asking individuals to refrain from travel unless critical, and have established quarantine procedures after travel to high-risk areas.

(3) We have consulted a medical expert in epidemiology and infectious disease to ensure we are taking all necessary steps to protect the safety and well-being of our people.

While the environment around us is uncertain, we take comfort in the fact that we have a compassionate and loyal community of customers. We stand ready to serve, and hope that our websites and social channels can be a source of support, inspiration, and solutions for you.

Thank you for being a part of the Povison family,

Ayden, founder of Povison.

 

Extended Delivery Times  

We're sorry that the impacts of COVID-19 have disrupted much of the world’s transportation and have resulted in increased handling times at the port, limited space on ocean carriers. These factors, coupled with insufficient delivery service, means your deliveries are longer than it used to be before the covid-19 outbreak.

The information we receive from our manufacturers and ocean carriers determines these logistics processes. The delivery date lies in many factors, ranging from the shipping schedule of the carrier to processing times at customs. We will always keep an eye on and update your shipping information, which will be displayed on your Shipments along with Order Details.

Fortunately, our manufacturers maintain powerful productivity, therefore most of our products are well stocked. For another, we have a warehouse in America so that some products are shipped within the United States, which speeds up the delivery. For products out of stock, we will restore them as soon as we can.

Your latest ETA will be displayed on the "Track Order" page at the bottom bar of our website and reflect the information.

At this time, we are unable to provide expedited shipping on any orders, and appreciate your patience. We’re working to restock any affected products as quickly as possible, and once your order arrives in our warehouse we’ll ship it as soon as we can.

For orders yet to be placed, you can find the delivery estimate for the product(s) you are interested in by entering your ZIP or postal code on the product page. Exceptional demand during the last few weeks means that a number of our products are currently out of stock — and unfortunately, that means longer delivery ETAs than we would like on those products. We only ever provide delivery timelines we are confident we can meet, and we’re working to restock any affected products as fast as possible. 

If your order includes multiple products (some in stock, some not), you’ll be able to choose to have the in-stock products delivered right away.

 

Delivery Team Health and Safety Precautions

We put the health and safety of our employees and our customers first.  

We carry main sanitary items on our trucks, masks, latex gloves, and sanitizing wipes included.

When the delivery is done, couriers are required to practice good hygiene and use an alcohol-based hand sanitizer or sanitizing wipes that contain at least 60% alcohol.

Besides, we’ve taken the necessary steps to keep our workplace safe for employees, such as isolated shifts, mandated social distancing within the warehouse, and intensified sanitation. Our delivery drivers have been instructed to stay home if they show any sign of flu-like symptoms, and we have policies in place to offer paid sick leave to these employees.

Our manufacturers and delivery partners are also taking extra precautionary measures. While exact steps differ between regions and carriers, they’re all following procedures following the health and hygiene practices recommended by health authorities. We’ll continue to follow recommendations from public health organizations and work together to keep our team, partners, and customers safe and healthy.

 

Contactless Delivery

To help ensure the health and safety of our customers, our team, and the broader community, we’ve introduced Contactless Delivery as our default delivery option. Contactless Delivery means:

We’ll deliver your item(s) to the front door of your house or apartment.

We’ll knock/buzz, and will greet you at your door while maintaining a six-foot social distance.

Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery.

Some multi-tenant buildings are restricting access to non-residents. We’re supportive of these measures, and in these cases our delivery team will deliver to the closest point to your home that they’re safely able to.

 

In-Room and Assembly Services

We are proud to offer In-Room delivery services. These are great options if you live in an apartment, walk-up, or just need a little help manuevering a big piece of furniture. You can select our In-Room delivery services by contacting our customer service  for an additional cost.

 

Delivery Team Health and Safety Precautions

Maintaining the health and safety of our employees and our customers is Povison's top priority. 

Every ADT delivery truck is outfitted with key sanitary items, such as masks, latex gloves, and sanitizing wipes. Work gloves will be worn by our teams whenever boxes are handled.

Once a delivery is complete, drivers are required to practice good hygiene and and use an alcohol-based hand sanitizer, or sanitizing wipes containing at least 60% alcohol (when soap and water are not available to wash their hands).

Our delivery partners are also taking extra precautionary measures. While exact steps differ between carriers, they're all following procedures in accordance with the health and hygiene practices recommended by health authorities.

We will continue to follow recommendations from public health organizations to keep our team, partners, and customers safe and healthy.

 

Self Pick-up Service

Can’t wait to receive your new products? We have a solution for you, our new pick-up service.

Just call our customer service team(+1-888-666-9122) or email us(supportingcenter@povison.com) to enjoy your hassle-free self pick-up service.

Our Warehouses:

Marietta: 3075 Chastain Meadows pkwy , Marietta,GA 30066

Chino: 14675 Monte Vista Ave,Chino, CA 91710

Rancho: 12320 4th Street Rancho Cucamonga, CA 91730

Anaheim: 1315 N Blue Gum St Anaheim, CA 92806

 

Your Commitment

For the safety of our staff and other customers, we trust that if you have a scheduled delivery you’ll get in touch with us if you’re experiencing any flu-like symptoms and need to be in isolation. We’re more than happy to hold your order and complete the delivery at a later date.

 

Customer Service

Our customer service team is available to answer any questions about your experience and provide more information on the many precautions we're taking to protect your health and safety.